Helpful information you can provide when contacting us.
When you open a support ticket please provide the following information and we will do our best to get you up and running as soon as possible:
-
What type of device (Make + Model) are you using to connect to Polaris?
-
How is that device connecting to the internet? Cellular hotspot? Wifi?
-
Who is the provider of that connection?
-
Where are you attempting to work with Polaris? (Rough address or Latitude/Longitude are great)
- Do you have any logs that your device captured that you can send to us?
The more information we receive the faster we can narrow down the root cause of the experience you are having.
Once you've gathered that information, please CLICK HERE to submit your question. Someone from our Support Team will respond as quickly as possible.